"Stores LOVE service agreements for the same reason you'd love to have money to fall on you from the sky. As a result, when you buy a product today, you get this bizarre multiple-personality sales pitch, because at the same time that the salesperson is telling you how swell the product is, he's suggesting it will need a LOT of service:
SALESPERSON: This is an excellent product. Totally reliable.
YOU: I'll take it!
SALESPERSON: It's going to break.
YOU: What?
SALESPERSON: There's this thing inside? The confabulator? You're lucky if that baby lasts you a week.
YOU: So you're saying it's NOT a good product?
SALESPERSON: No! It's top of the line! Totally dependable!"
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